Terms & Conditions


 1.         Your usage of our website, the goods and services offered by us constitutes your agreement to the terms and conditions set out here.

 

2.         Ordering

2.1      All prices are quoted in CNY. Prices may be for per bottle or per case, as indicated. The prices include VAT.

2.2      Age restriction

We do not sell products containing alcohol to anyone below 18 years of age. By placing an order you confirm that you are at least 18 years old.

2.3     We accept payment by Alipay, UnionPay, Visa and MasterCard. We will ship the products upon receipt of payment in full.

2.4      Closing Dates

We are closed on Weekends and Chinese public holidays. Orders placed when we are closed will be attended to when we reopen.

2.5     Should you require a Fapiao for your order please send us an e-mail to invoice@thewinepeople.co and state the order number, your name, company name and address. Fapiaos will only be issued 15 days after receipt of full payment.

 

3.         Cancellations, returns and refunds

3.1     There shall be no cancellations or refunds once payment is received except where the product is unavailable (see below).

3.2      Product unavailability

We will inform you by e-mail of the event where the product you have ordered is currently out of stock and not available for immediate shipping. In such event, you may cancel your order or purchase an alternative.

3.3    All products are offered on an “as is” basis without any expressed or implied warranties. Due to the consumable nature of our products, there shall be no right to exchange or return the products.

 

4.         Delivery

4.1     Territory

We deliver only within mainland China. We do not deliver to Hong Kong or Macau.

4.2      Delivery Charges

The minimum order is 2 bottles. This can be any mix of wines, i.e. you can buy 2 different bottles.

Delivery is free of charge on orders of 6 bottles or more within Guangdong Province. Delivery outside Guangdong Province will be subject to separate charges

4.3     Delivery Times

For main cities in Guangdong Province (Guangzhou, Shenzhen and Dongguan), the delivery time is approximately 24 hours. For all other cities, delivery time is approximately 2 days. We use third party courier companies and the actual delivery times are subject to them.

4.4      Delivery Address

We only deliver to one address per order. If you wish us to deliver to more than that one address please place a separate order for each location.

4.5      Breakages           

In the event that any of the bottles in your case are broken on delivery, please state on the waybill that you received broken goods, take a picture of the waybill and the broken goods or package. Claims without accompanying picture and waybill will not be entertained. Please send the pictures to us by e-mail to claims@thewinepeople.co no later than 3 days after receiving the broken bottles.

 

5.         Copyright

The content and works on this website are property of The Wine People. You cannot use (including imitate, reproduce, rearrange, redistribute or modify) our content without our prior written consent. 

 

6.         Privacy policy

We take your privacy very seriously and will take commercially reasonable efforts to not disclose your private data to third parties. At the same time, by placing an order you accept that there will be situations required by commercial needs where your data will have to be passed onto the third parties, for example to the courier company.

 

7.         Commercial Advertisements

Our content, products and services shall not be employed for commercial uses on our behalf without our prior consent. 

 

8.       We may update these terms and conditions from time to time. By placing an order, you agree to abide by the terms and conditions applicable at the time of your order.